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Co-op Group: Customer Availability Proposals

Customer Availability
Proposals to Amend Working Patterns

You will be aware that announcements have been made to all affected Role Band 5-1 colleagues on 15th and 16th January regarding the Co-operative Group’s proposals to amend the working patterns of Customer Availability staff working in the Head Office.

NACO has been in consultation with the business regarding these proposals, though this is by no means concluded. NACO intend to engage in further meaningful consultation to properly represent the view of membership.

Stefan Szymczak represented NACO at the announcement, has since met with members, and will be visiting Old Bank and 13th Floor New Century House for further consultation with members on Monday and Wednesday next week.

Ongoing Consultation
NACO has met with the Co-operative Group on three separate occasions to consult on the proposed changes – on the 27th November 2012, 19th December 2012 and the 4th January 2013. At none of these meetings did NACO agree to adopt the business' proposal on behalf of our members.

Both NACO and USDAW have advised the Co-operative Group that:

  • We do not see any business need for changing the working patterns of colleagues. There is no evidence of demand for weekend working or any real benefit to the business, to colleagues in stores, or to customers.
  • Our members’ contract of employment is based on working Monday to Friday. This contract should be honoured unless members agree to amend it.
  • Any move towards weekend and bank holiday working should be compensated with an appropriate premium payment or equivalent time off in lieu.

Throughout consultation, the Group has maintained that this is not a cost-based exercise. NACO is therefore unable to understand why the business is unwilling to make any move towards offering a premium payment. Our position is very clear and has not changed since consultation began.
NACO is extremely concerned about the Group’s decision to make this announcement and is seeking an urgent meeting to discuss the decision despite our continued objection to the proposals.

Your Views
To further understand the view of NACO members we request that all affected members provide feedback by clicking the link below. To speak with a NACO Official, please contact the NACO National Office.
      Submit Feedback

As soon as we have further information regarding this issue we will contact all affected members by email.